Gateway Skating Club Policies

SKATER CODE OF CONDUCT

It is very important that all skaters are aware of the rules and follow appropriate conduct.

Ice Etiquette

• Each skater must act with due regard and consideration for others, both on the ice and off the ice.
• Skaters must watch and be aware of the skaters around them at all times
• The following order determines the right of way during Freeskate sessions.

1. A skater whose music is being played
2. A skater who is receiving a lesson
3. Skaters who are practicing

• All skaters must get up quickly after falling unless injured, so as not to endanger other skaters on the ice.
• No food, gum, or candy is permitted on the ice. Only plastic water bottles containing water are permitted at the boards.
• All skaters are required to use the full ice surface and are not to congregate in one area. Keep moving.
• Appropriate skating attire is required for all skaters on the ice. Midriffs must be covered. No jeans or jeggings.
• Hair must be tied back.
• Punctuality is expected.
• Skaters must ask permission to leave the ice for any reason.
• Ice etiquette rules are in effect at all times. Failure to abide by the above rules may result in the offending skater being removed from the ice.
• All skaters must show respect to all coaches, skaters and volunteers at all times.

PARENT CODE OF CONDUCT

Gateway endorses and embraces the Skate Canada Club Code of Ethics. The Club Code of Ethics has been developed to aid volunteer club executive members, club staff and club members in achieving an appropriate level of ethical behavior that will help them operate an efficient and successful Skate Canada Member Club.

To create and maintain a positive and successful learning environment, all stakeholders involved in our sport (athletes, parents, coaches, officials, volunteers and club staff) must share a common vision and understanding of their role, as their actions ultimately contribute to, or undermine, the existence of a positive skating environment. All volunteer club executive members, club staff and club members are responsible for establishing and maintaining ethical behavior.

As a parent, there is a process/protocol to follow if you have a complaint or concern which your BASE COACH is unable to help you resolve. Please note the following process:

• All complaints or concerns must be addressed to the board in writing; either given to a board member or by email. This will be in the form of a written, detailed letter/email regarding the circumstances of the incident.
• A decision, if required, will be made at the next scheduled board meeting. Neither Board members NOR COACHES may be sought out individually at the arena, their home or place of business to register complaints.

Corrective Action Steps

Skaters, parents, coaches and board members will behave in a responsible and mature manner with regards to conflict resolution. Once the board has received a concern, conflicts will be discussed using any or all of the following ways at the Boards discretion in conjunction with the Director:

• In person during operating hours
• Via email during operating hours. Discussions will not be displayed publicly on social media sites or discussed after hours.
• Conflict resolution is a positive process whereby individuals resolve issues in an informal or formal atmosphere. Having good communication is imperative to our club.

Corrective Action Steps if code is violated

1st Offence: Verbal warning from skater’s coach or GSC Director, a copy of the Code of Conduct will be given to the Parent to review again.

2nd Offence: Letter from President/Director.

3rd Offence: Parent and/or skater will be suspended from all Club programs and events for 1 week. (This includes all competitions, tests, team building activities, seminars, ice shows, etc.).

4th Offence: Parent and/or will be suspended from all club programs for the season. GSC reserves the right to escalate action depending on the extent of the violation and the Non Renewal of GSC Membership.

• Parents shall at ALL times treat all individuals and property with dignity, courtesy and respect, including but not limited to skaters, coaches, officials, volunteers, other parents, and all other individuals that are part of the club. Parents are not to touch another skater’s belongings without their permission.
• Parents shall abide by this code at all times while participating in any Skate Canada club or school, competition or activity. Failure to do so may result in action taken by the Board of the GSC. This form must be signed by the Parent or Guardian of the skater, and once signed will be binding for all Parents or Guardians of the skater.
• Parents shall openly support and uphold this code of conduct policy and take action and steps to ensure other parents follow and uphold this code of conduct policy.

This Code of Conduct is included with our registration packages and a signed copy must be returned to Gateway Skating Club as part of the Registration process.

PRIVACY POLICY

Why A Privacy Policy?

THE OWNER respects your individual privacy. This Privacy Policy ('Policy') embodies our commitment to its protection through adherence to fair electronic information practices. This Policy puts you, the individual, in control of how your personal information is processed. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy.

This Privacy Policy protects your privacy by:

Informing you about:

The types of personal information THE OWNER collects about you through its Web sites; How it collects that information; The general purposes for which it collects such information; The types of organizations to which it discloses the information; The choices and means by which individuals may limit its use and disclosure. Empowering you to choose: Whether and how certain personal information you provide is used (where such use is unrelated to the uses for which you originally disclosed it); and Whether the manner in which a third party uses certain personal information you provide (where such use is unrelated to the uses for which you originally disclosed it).

Assuring you that THE OWNER:

Takes reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction; Implements reasonable policies and procedures to ensure that personal information is kept only for the purposes for which it has been gathered; Uses reasonable measures to ensure that we have accurately and completely recorded the personal information you have provided; and Provides you reasonable access to your personal information as well as procedures for correcting or modifying that information where appropriate. Ensuring accountability to individuals who believe that THE OWNER has not complied with these privacy principles.

Getting to Know Our Customers

THE OWNER is in the business of putting people in touch with other people. That requires more than simply offering innovative technical services. It also requires that we understand you, our customer, and your needs.

We get to know you primarily through the information you provide to us when signing up for, or using, one or more of our services. The information you provide ranges from basic contact information, to payment information, to the technical coordinates of your host servers. All of the information we request from you when purchasing our services is obligatory unless otherwise noted on the relevant form. When you purchase our services, you agree to provide and maintain accurate, complete and updated information.

After you have signed up for our services, we may be in communication with you about your account, technical questions you may have about services provided by us, or any other matter relating to those services. Those communications are essential to our relationship with you and to our ability to provide you with quality services that are responsive to your needs. At the same time, those communications give us helpful insights about you, your preferences and the ways in which we might improve our services. We therefore may maintain this information for future use.

For operational and quality assurance purposes, we take note of whether and how you use the information and services that we provide, such as by recording site traffic patterns and by maintaining log files of users' access to site files.

The information we receive from or about you is stored on systems designed to prevent the loss, misuse, unauthorized access, disclosure, alteration or destruction of that information. We also encrypt your transmission of sensitive information to us (e.g., credit card numbers, account passwords) in the interest of heightened privacy protection and information integrity. Transactions within our account manager and purchase flows use Secure Sockets Layer (SSL) encryption when transmitting data from your connection to our systems. You may click the lock icon within your web browser to verify the authenticity of any of our SSL certificates.

Our Accountability to You

By purchasing our services, you obtain the protections of, and consent to the data processing practices described in, this Privacy Policy. When you purchase our services, you also represent to us that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to us with regard to: (i) the purposes for which such third party's personal data have been collected, (ii) the intended recipients or categories of recipients of the third party's personal data, (iii) which of the third party's data are obligatory and which data, if any, are voluntary, and (iv) how the third party can access and, if necessary, rectify the data held about them.

In addition to the privacy protections that we provide, our employees, agents and business partners are independently responsible for ensuring compliance with this Privacy Policy, as described below.

Employee Accountability

Only THE OWNER’S employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorization to do so. The unauthorized access or use of such information by THE OWNER employee is prohibited and constitutes grounds for disciplinary action.

Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access.The Accountability of THE OWNER Agents and Business Partners, Our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information.

If you feel that THE OWNER, or any of our agents, representatives or employees, is violating this Privacy Policy, please contact us:

Gateway Skating Club
Box 32013, #420, 2331-66 St.
Edmonton. Alberta T6K 4C2
Canada
(780) 463-4341

Notification of Changes We will post any changes to this Privacy Policy 30 days before their effective date so you will always know what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are responsible for periodically checking our web site for changes to this Privacy Policy. You may opt-out of any posted change to our collection, use or disclosure of your personal information by sending us an email. If you have any questions regarding this Privacy Policy, please contact us

TERMS AND CONDITIONS

These Terms and Conditions govern all transactions with the Gateway Figure Skating Club, doing business as Gateway Skating Club located in Edmonton, Alberta, Canada.

All transactions will be completed in Canadian Dollars.

Figure Skaters Refunds: Fees are not refundable. Withdrawal from class substantiated with a medical certificate will be given credit for the next available session. The Skate Canada fee is not refundable and a $25.00 administration fee will be retained.

CanSkate Refunds: 

-No refunds will be given due to Club Activities or Cancelled sessions out of our control.

-Skate Canada Fees are Non Refundable.

-Program Fees are not refundable.  Credits for the next available session will be considered, less a $25 admin fee. Programs cancelled within 48 hours of the Program starting will be charged for the class missed.

NSF Cheques will be charged an additional $25.00.

The Gateway Skating Club accepts the following credit cards for payment:

• MASTERCARD
• VISA

Gateway Skating Club does not export goods or services. All programs will take place at the location indicated in the program registration.

TERMS OF USE

For the purpose of this statement Gateway Skating Club will be known as “THE OWNER”.

We may change these Terms any time. By using the Site after a change, you agree to follow and be bound by the Terms as changed.

Site Contents

You should assume everything you see, hear, or otherwise receive from or on the Site (the Contents) is copyright, trademark, trade dress or other intellectual property owned and/or licensed by THE OWNER. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Site as a whole and any other materials at the Site.

You may use or download the Contents solely for your personal, noncommercial purposes, provided you keep all copyright and other proprietary notices with them. No other type of use is permitted. Downloading or copying Content does not transfer any right, title or interest in any Content to you. The downloading or export of software or technical data from this Site to any jurisdiction in violation of Canadian export laws is strictly prohibited.

User Comments and Submissions

We welcome your comments regarding our Site, our products and our services. However, any idea, suggestion, or other information you transmit to the Site is, and will be treated as, nonconfidential and nonproprietary. Please review our Privacy Policy Statement for more information.

You promise that no information or material you transmit to THE OWNER, will violate anyone else’s right, including copyright, trademark, privacy or other rights. You may not transmit any information that is or contains threatening, libelous, defamatory, scandalous, inflammatory, pornographic, profane or otherwise unlawful, abusive or obscene material. You shall be solely responsible for the content of any Comments you make. THE OWNER is not responsible or liable for the content of information that others post at or transmit to the Site, for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography or profanity contained in any such information, or for the conduct of any Site user.

Service Information

Service displayed on the Site are delivered in Edmonton, Alberta, Canada. Prices are valid and effective only in Canadian currency.

Links to Other Sites

If you have any concerns regarding any outside site linked to or from the site, please direct them to the owner or operator of the site. THE OWNER is not responsible for any outside sites, services or other materials linked to or from the Site, and disclaims all liability for any injury you may experience by using such materials.

Disclaimer

Your use of the Site is at your own risk. THE OWNER PROVIDES THIS SITE, ALL CONTENTS, AND ALL SERVICES OFFERED THROUGH OR FROM THE SITE AS IS WITHOUT EXPRESS OR IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. THE OWNER also does not warrant that your use of the Site, the operation or function of the Site, or any services offered through or from the Site, will be uninterrupted or error free, that defects will be corrected, or that this Site or its server are free of viruses or other harmful elements.

THE OWNER does not make any representations regarding the currency, accuracy or reliability of information on this Site. THE OWNER SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO YOUR USE OF OR INABILITY TO USE THIS SITE, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, SPECIAL, COMPENSATORY OR CONSEQUENTIAL DAMAGES, LOST PROFITS OR LOSS OF OR DAMAGE TO PROPERTY.

If you are dissatisfied with the Site, any of its Contents, or any of these Terms, we would like to hear from you. You may contact us at info@gatewayskatingclub.org. However, your sole and exclusive legal remedy is to stop using the Site.

Indemnification

You agree to defend, indemnify and hold THE OWNER harmless from and against any claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the Site or your violation of any of these Terms and Conditions.

Miscellaneous

Unless otherwise specified, THE OWNER displays this Site and the Contents solely to market and promote THE OWNER services in Canada and United States. THE OWNER controls and operates this Site from its offices in Edmonton, Alberta Canada.

These Terms shall be construed according to Canadian Law, without regard to conflicts of laws. Any dispute arising under or relating to these Terms, the Contents, the use of the Site, or products or services purchased using this Site, shall be resolved exclusively by the provincial courts of Alberta, Canada. Your use of the Site constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

These Terms are the entire agreement between you and THE OWNER relating to the Site or its Contents. Any other agreements between you and THE OWNER are superseded and have no force or effect.

Termination

If THE OWNER believes you have failed to comply with these Terms, or for any other or no reason, THE OWNER, may deny you access to the Site immediately without notice. The restrictions, including restrictions with respect to the Content, disclaimers and liability limitations in these Terms shall continue to apply. Upon denial of access, you must promptly destroy all Content downloaded or obtained from this Site, as well as all copies of Content.

Refund Policy:

Your satisfaction is very important to us and thus we insure our products & services with satisfaction guarantees. Please contact us for the latest information on your order and our refund policy. If refunds are available for you purchase please prepare your receipt or equivalent proof of purchase.

If you have been wrongly billed or are unclear of the invoice please contact immediately.

Delivery of Services:

THE OWNER working policy is to advise you in advance of any cost or service before attempting to do the service. THE OWNER will: Send you a clear list of deliverables. You will approve the work/maintenance. Once the deliverables are complete you will sign off on the completion. We will send you an invoice.